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How To Lodge A Complaint

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Who Can Lodge a Complaint

Any person aggrieved by the following actions of any functionary of the Department / Commission / Corporation of the Government of Sindh or Institution established or controlled by the Government of Sindh:

a decision, process, recommendation, act of omission or commission which:

  • is contrary to law, rules or regulations or is a departure from established practice or procedure, unless it is bona fide and for valid reasons; or
  • is perverse, arbitrary or unreasonable, unjust, biased, oppressive, or discriminatory; or
  • is based on irrelevant grounds; or
  • involves the exercise of powers or the failure or refusal to do so, for corrupt or improper motives, such as, bribery jobbery, favouritism, nepotism and administrative excesses; and
  • neglect, inattention, delay, incompetence, inefficiency and ineptitude, in the administration or discharge of duties and responsibilities.

Mode Of Complaint

A complaint written in English Urdu or Sindhi may be lodged with the Head Office or any of the Regional Offices (whose addresses appear at the Home Page) on Form A or by any of the following means :-

  • By email (mohtasibhd@yahoo.com)
  • Online through our website
  • Via postal mail
  • In-person

Prior to filing a complaint with the Provincial Ombudsman (Mohtasib) Sindh, attempt to resolve the issue by first approaching the concerned higher authorities. Attach relevant documents, including recent correspondence with the Agency and a copy of your National Identity Card, to your complaint.