Consulting services can provide valuable insights, strategic guidance, pecialized
Karachi
Welcome to Sindh Ombudsman's Website!
Consulting services can provide valuable insights, strategic guidance, pecialized
Karachi
Welcome to Sindh Ombudsman's Website!
FAQs
Find answers to common questions about the Sindh Ombudsman’s services, complaint process, and more.
We can receive and handle complaints against any case of maladministration in any Government of Sindh Agency. If you are not sure if your complaint is one we can help with, just ask us.
We cannot help you if your complaint is about:
Although it is not mandatory to do so, we advise that you complain first to the Agency you believe is responsible. This may lead to an early resolution at the level of the Agency itself.
Yes. Complaints must ordinarily be filed within 3 months of the cause of your grievance. Exceptions can be made, but are subject to your providing reasonable justification for the delay in making the complaint.
No. The Provincial Ombudsman (Mohtasib) Sindh does not undertake an investigation into anonymous complaints.
No. The complaint must be made by the aggrieved person himself/herself. However, after the complaint has been made, the complainant can authorize another person well versed with the complete details of the case to represent him/her in hearings.
The Provincial Ombudsman (Mohtasib) Sindhs services are free.
Complaints can be made to our head office or regional offices:
Complaints can be made to our head office or regional offices.
Keep it simple and stick to the facts. Be as specific as possible about dates, names and other important details. There should be enough information for the Mohtasib Sindh to understand the circumstances of your complaint and decide how to deal with it. When writing your complaint, think about:
Tips for making a complaint
All complaints made to the Provincial Ombudsman (Mohtasib) Sindh are first screened to see if they fall within our jurisdiction. If not, the complainant will be informed of the reasons why the Mohtasib Sindh will not handle his complaint. Occasionally in such cases, a letter is written to the Agency against which complaint has been made to facilitate the complainant.
If the complaint falls within the jurisdiction of Provincial Ombudsman (Mohtasib) Sindh, we will process it as per our defined procedures. All complaints will be handled in the strictest confidence and the complainants will be informed of the results of their complaints.
What happens next?
If the Provincial Ombudsman (Mohtasib) Sindh admits your complaint, an investigation is initiated. You and the Agency complained against will both be given equal opportunities to present your side of the story.
After this investigation is completed, the Provincial Ombudsman (Mohtasib) Sindh gives his decision on the complaint. If he finds the Agency has treated you fairly and in accordance with law, he will deny your request.
In case he finds the Agency guilty of maladministration, he will send his recommendations to the Agency, specifying action to be taken within a defined time period.
The Provincial Ombudsman (Mohtasib) Sindh then follows up with the Agency on implementation of the recommendations. If the Mohtasib Sindh concludes that the Agency is acting in defiance of the recommendations and willfully not implementing them he will file a formal reference to the Governor Sindh, who may at his discretion, give further directions to the Agency directly.
This varies from complaint to complaint but we aim to resolve complaints within 3 to 6 months.
We aim to redress grievances as fairly and quickly as possible and to deal with the complainant respectfully. Our Service Charter sets out our standards of service in detail.
Once the Provincial Ombudsman (Mohtasib) Sindh has given a decision on your complaint, you can make a representation to the Governor Sindh within 30 days of receipt of the decision.
You can write, email to the Secretary, Provincial Ombudsman (Mohtasib) Sindh Secretariat, if you think we have: